Ayahealthcare Client Partnership Specialist at Aya Healthcare responsible for engaging existing clients to support contract renewals and drive client retention. Role requires onsite presence in San Diego, CA.
Responsibilities
Proactively contact clients with upcoming contract expirations through outbound calls, emails, and other communication channels
Build and maintain positive relationships with existing clients to support contract renewals and long-term partnerships
Educate clients on Aya's Educational & Therapy staffing solutions and available service offerings
Identify client needs and coordinate with internal teams to ensure a positive customer experience
Maintain accurate client records and renewal activity within CRM systems
Consistently achieve outbound call, client outreach, and renewal performance goals
Follow up with clients throughout the renewal process to ensure timely contract execution
Address client questions and concerns while providing exceptional customer service
Collaborate with sales and operations teams to support client retention initiatives
Demonstrate a commitment to continuous learning, professional development, and career growth
Support Business Development initiatives through client outreach, market research, lead generation, and other activities designed to drive client engagement and growth
Collaborate with internal Business Development and Account Management teams to support client retention efforts, contract renewals, and overall account success
Qualification
Motivated by achieving goals
Required
Bachelor's Degree (direct industry experience can be substituted)
1 year of previous sales experience is preferred, not required
Motivated by achieving goals, developing new skills, and advancing within a sales organization
Strong verbal and written communication skills
Comfortable making a high volume of outbound calls and client outreach activities
Ability to build rapport and maintain professional relationships with clients
Eager to learn consultative sales techniques and grow within a performance-driven sales environment
Self-motivated with a desire to meet and exceed performance goals
Customer-focused mindset with a passion for delivering excellent service
Ability to work effectively in a fast-paced, metrics-driven environment