Convene General Manager at Convene 360 Madison leads the operation and growth of a premier event venue in NYC. Responsible for overall success, financial performance, and guest experience by managing multiple departments and driving revenue.
Responsibilities
Convene Hospitality Group is seeking an experienced and dynamic General Manager to lead the ongoing operation and growth of Convene 360 Madison. The General Manager is the strategic and operational leader of the venue, responsible for its overall success, financial performance and guest experience. This role oversees all departments, including Front of House service teams, Culinary, Event Operations, Event Production, and Audio Visual to deliver seamless, high-touch experiences from planning through completion. The General Manager drives revenue, manages expenses and leads a high-performing team to deliver exceptional client satisfaction and achieve financial goals. You’ll play a key role in the success of this property through clear leadership and effective management of the venue, ensuring that annual business targets are met and the venue consistently delivers high service standards. The General Manager will report directly to the Area Director of Operations.
Leadership & Team Management
Provide vision, direction and day-to-day leadership for all venue departments.
Oversee and support department heads and teams including Culinary, Front of House Service, Event Production, and Audio Visual teams.
Foster a culture of excellence, collaboration and accountability.
Recruit, train, mentor and develop team members to achieve operational and financial goals.
Operational Excellence
Ensure the venue is guest-ready and delivers a world-class experience for every event.
Oversee event logistics, setups, culinary and beverage program execution, audio visual production and vendor coordination.
Partner closely with the in-house culinary and service teams to deliver menus and food and beverage experiences that bring each client’s vision to life and meet CHG standards.
Monitor and continuously improve operational workflows for efficiency and quality.
Implement and enforce venue policies, safety protocols, food safety standards and compliance with local regulations.
