Account Manager

San Mateo, CAfull timeOn Site

senior

$130k–$164k

H1B: no

Roblox Account Manager at Roblox responsible for post-sales client partnership including campaign execution, technical onboarding, optimization, reporting, billing, and upsell opportunities. The role manages relationships with agency media planners and brand managers.

Responsibilities

The Account Manager is the primary post-sales partner for clients and agencies, responsible for turning closed deals into high-performing, long-term partnerships. This role owns campaign execution, technical onboarding, continuous optimization, custom reporting, billing and identifying organic upsell and renewal opportunities.
Post-Sale Onboarding & Launch:
Lead client kick-off calls and gather creative assets.
Set up campaigns in Roblox's ad management systems and ensure seamless launch workflows.
Campaign Management & Optimization:
Monitor daily campaign pacing and target performance metrics (e.g., VCR, engagement, ROI, CTR).
Execute real-time optimizations so campaigns meet or exceed client KPIs.
Client Relationship Management:
Serve as the day-to-day point of contact for agency media planners, buyers, and brand managers.
Deliver high-touch customer support throughout the campaign lifecycle, including proactive campaign updates.
Data & Performance Insights:
Synthesize performance data into insights and mid-campaign performance checks.

Qualification

Experience managing live campaignsStrong communication skillsYou May Also HaveBachelor's degree in a related field (e

Required

6-8 years of experience in account management, client success, ad operations, or campaign management in digital advertising or media.
Experience managing live campaigns, including pacing, optimization, and performance against KPIs such as VCR, engagement, CTR, and ROI.
Familiarity with digital ad platforms and campaign setup, tracking, and reporting tools.
Ability to turn performance data into clear insights and client-ready presentations such as QBRs or post-campaign reports.
Strong relationship management skills with agency media planners, buyers, and brand managers.
Experience identifying upsell and renewal opportunities and partnering with Sales to close them.
Excellent organizational skills and attention to detail, with the ability to manage multiple campaigns at once.
Strong communication skills; able to work with Ad Ops, Billing, Product, Policy, and Measurement partners.
You May Also Have:
Bachelor's degree in a related field (e.g., Marketing, Business, Data Analytics).
Experience in the media or advertising industry.
Basic SQL or experience working with data platforms.