Customer Service Representative

BYRO - BYRON CENTER, MIfull time

On Site

mid

H1B: no

Lumbermens The Customer Service Representative will manage customer and vendor inquiries, generate product quotes, and maintain inventory stock levels. This role supports the Byron Center Specialty Division and collaborates with the production team to ensure timely order completion.

Responsibilities

Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
Managing Inventory – Maintaining and managing inventory stock levels.
Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
Production Collaboration – Working in tandem with the production team to ensure timely completion and deliver of customer orders.
A friendly, professional demeanor
Ability to be dependable
Strong written and verbal communication skills
Ability to work cooperatively with fellow employee owners
Ability to productively manage tasks and complete work accurately in a timely manner

Qualification

Proficient in Microsoft OfficeWell organizedAttention to detailMedicalStrong communication skillsFriendlyDependable

Required

Ability to effectively move between a variety of tasks
Ability to productively manage tasks and complete work accurately in a timely manner
Proficient in Microsoft Office, emphasis on Microsoft Excel
Well organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environment
Attention to detail, detail oriented
High School diploma/GED required (College degree preferred)
2-5 years’ experience in a professional customer service environment
Proficient in Microsoft Office
A collaborative and supportive work environment
ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
Medical, dental, vision, and life insurance
Flexible spending/health savings account

Preferred

Strong communication skills, both verbal and written
Friendly, professional demeanor
Dependable
Ability to work cooperatively with fellow employee owners
Ability to effectively move between a variety of tasks
Ability to productively manage tasks and complete work accurately in a timely manner
Well organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environment
Attention to detail

Benefits

Dental
Vision
401(k)
PTO
Life Insurance

Company

Lumbermens

View company page

Source: greenhouse

Active within the past hour

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Must-Have Skills for This Role

Microsoft OfficeMicrosoft Excel

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Customer Service Representative at Lumbermens · LumiJobs