Family Support Educator - FSE, Bilingual

United States - Remotefull time

Remote

senior

$124k–$155k

H1B: no

Acadia Pharmaceuticals The Family Support Educator provides expert field-based patient education and support for the Rett community, serving as a dedicated contact for families and caregivers. This role involves collaborating with internal partners and leading caregiver speaker programs to support therapy management.

Responsibilities

Provide disease state, product, and ongoing therapy management education to the Rett community
Determine individual needs of patients and caregivers and provide appropriate education and resources
Collaborate with internal cross-functional partners and support multiple states nationally
Provide insights to internal stakeholders to develop educational tools and resources
Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs
Moderate, lead, and present caregiver speaker programs and attend community events

Qualification

Account Management experience preferredAdvocacy experience preferredExemplary interpersonal skills

Required

Rare Disease experience strongly preferred
Experienced in patient/caregiver education strongly preferred
Account Management experience preferred
Advocacy experience preferred
Strong background and understanding of field environment in healthcare industry
Track record of increased responsibilities
Strong history of successful cross functional collaboration
Demonstrated success in leading without authority
Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
Exemplary interpersonal skills
Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
Empathetic listening skills in order to interact effectively with customers