Qualification

Strong organizationalWorking knowledge of budget trackingWorking knowledge of AI toolsStrong writtenKnowledge of client industry practicesWe are a client-facing businessSome of our benefits includeUnlimited Paid Days OffThree health plan options401k with company match

Required

Bachelor’s degree and at least four years of related experience, or equivalent work experience, in service delivery, client services, or IT operations.
Experience supporting client accounts in an MSP or complex IT environment.
Working knowledge of ITIL service management principles; ITIL certification is preferred.
Ability to build effective client relationships, facilitate operational governance, and manage routine escalations with appropriate support.
Strong organizational, analytical, and problem-solving skills, with the ability to track actions, risks, and service performance.
Working knowledge of budget tracking, consumption reporting, and billing validation.
Working knowledge of ServiceNow and hybrid technology environments, such as mainframe, infrastructure, cloud, databases, middleware, virtualization, and networking.
Working knowledge of AI tools, prompting, and agents to improve productivity and client insights.
Strong written, presentation, and verbal communication skills, with the ability to explain technical topics to technical and non-technical audiences.
Ability to work effectively across matrixed, cross-functional, and global delivery teams.
Willingness to travel as required and participate in structured on-call escalation coverage.

Preferred

ITIL certification and experience supporting client onboarding or service transitions.
Knowledge of client industry practices, trends, and regulatory considerations.
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things, we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.
Some of our benefits include:
Unlimited Paid Days Off
Three health plan options
401k with company match

Senior Mainframe Systems Programmer - ISV at Ensono · LumiJobs

Senior Mainframe Systems Programmer - ISV

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Ensono

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