Field Service Technician

Remotefull timeRemote

entry

$65k–$85k

H1B: no

Amarok Field Service Technician at Amarok provides preventive maintenance, repairs, and system upgrades for perimeter security systems with travel Monday–Friday within a 150–250 mile radius. The role includes troubleshooting, customer service, and compliance with safety regulations.

Responsibilities

Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.
Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.
Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.
Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.
Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.
Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.
Track and submit expense reports in compliance with company policies.

Qualification

Valid Driver’s License

Required

Must be available to travel Monday–Friday weekly
Valid Driver’s License
At least 2+ years of hands-on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus)
OSHA certification and/or familiarity with OSHA compliance is strongly preferred
Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.
Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.
Strong ability to analyze and troubleshoot system issues effectively
Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations
This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self-motivated professional with a passion for service, we want to hear from you!