Enterprise Renewal Manager at Chainguard · LumiJobs

Responsibilities

As a Senior Renewal Manager, Enterprise at Chainguard, you will play a crucial role in ensuring the retention and long-term success of our largest and most strategic customers. You will own the renewal process for a defined book of high-value accounts, managing complex, multi-year, multi-product renewals from early planning through close while delivering a thoughtful, value-driven customer experience.
This role sits at the intersection of Customer Success, Sales, and Ops. You will partner closely with Account Executives and Customer Success Managers on every account: you own the renewal, CSMs own adoption and outcomes, and AEs lead expansion. Your work ensures renewal conversations start early, are grounded in the value customers have realized, and support Chainguard’s broader revenue and retention goals.
Renewal Management: Own the end-to-end renewal process for a portfolio of enterprise customers, starting renewal planning 120+ days out and driving on-time renewals through account strategy, stakeholder engagement, and negotiation.
Value & Business Case: Partner with CSMs to build renewal business cases grounded in adoption, CVE reduction, and engineering time saved, and present them to economic buyers and executives.
Commercial Execution: Structure and negotiate multi-year terms, ramps, co-terms, and pricing changes, and coordinate with Finance, Legal, customer Procurement, and Deal Desk to ensure accurate and timely contract execution.
Account Team Partnership: Work with AEs to align renewals with expansion opportunities, so renewal and growth motions move together rather than compete.
Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes.
Risk & Retention Strategy: Identify renewal risks early, including budget pressure, adoption gaps, stakeholder changes, and competitive threats, and lead cross-functional plans to mitigate churn and protect gross retention.
Process & Playbooks: Develop and refine enterprise renewal playbooks, including executive engagement and procurement navigation, to increase efficiency and improve on-time renewal rates.
Leadership & Mentorship: Serve as the escalation point for the most complex renewals, mentor other Renewal Managers, and help shape how the function scales across segments.

Enterprise Renewal Manager

Responsibilities

Qualification

Required

Benefits

Company

Chainguard

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