Senior Manager, Renewals at Chainguard · LumiJobs

Responsibilities

As Senior Manager, Renewals at Chainguard, you will build and lead the team responsible for renewing our customer base across Commercial, Enterprise, and Public Sector. You will own the global renewal number, set the strategy and operating rhythm for the function, and develop a team of Renewal Managers who deliver predictable, on-time renewals and strong gross retention.
This role sits at the intersection of Customer Success, Sales, Finance, and Ops. You will define how renewals are owned and handed off across CSMs, AEs, and Renewal Managers, partner with RevOps on forecasting and systems, and give leadership a clear, accurate view of renewal health and risk every week, while supporting Chainguard’s broader revenue and retention goals.
Team Leadership: Build and lead the global renewals organization across Commercial, Enterprise, and Public Sector, including hiring and developing team leads as the function grows, and setting clear books of business, expectations, and performance goals.
Renewal Ownership: Own the global renewal forecast and gross retention targets, and serve as the executive escalation point for the highest-value and most at-risk renewals.
Commercial Strategy: Set renewal pricing, discounting, uplift, and multi-year guidelines with Finance and Deal Desk, and drive policies such as co-terming add-ons with renewals.
Forecasting & Reporting: Run a weekly renewal forecast cadence, hold the team to high CRM and forecasting standards, and report renewal health, risk, and churn trends to CS and revenue leadership.
Cross-Functional Alignment: Define clear ownership and handoffs between Renewal Managers, CSMs, and AEs, and partner with RevOps on territories, capacity, compensation, and systems.
Risk & Retention Strategy: Build early warning processes with Customer Success to surface risk 120+ days out, and lead save plans on critical accounts.
Process & Playbooks: Build segment-specific renewal playbooks, including public sector fiscal year planning and enterprise executive engagement, and continuously improve on-time renewal rates.

Senior Manager, Renewals

Responsibilities

Qualification

Required

Benefits

Company

Chainguard

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