Twilio Principal, Product Learning & Development at Twilio to build AI-first product development lifecycle capabilities. Responsible for designing PM curriculum and internal AI tooling to improve product management efficiency.
Responsibilities
We are looking for a leader who brings product, learning, and hands on AI expertise to help:
Design and deliver the PM Academy, covering onboarding and ongoing curriculum across PRD writing, discovery, prioritization, roadmapping, and stakeholder influence, each taught with AI in the workflow.
Design and help build and facilitate adoption of "PM in a box": ship internal AI tooling such as prompt libraries, agents, and PRD and research generators, as products with users, feedback loops, and adoption targets.
Bring the AI first PDLC vision to life and execute against it, partnering with Product leaders to map current workflows and identify the AI and automation opportunities worth pursuing.
Run cohort programs for new PMs and newly promoted PM managers, and design tailored programming for different parts of the organization rather than one generic track.
Curate the internal playbooks, templates, and documentation that carry "how we do product here," and keep them current as practice changes.
Facilitate workshops, office hours, and 1:1 coaching for PMs and PM leaders, building the credibility to coach senior people.
Drive AI adoption across the PM org through a champion network that surfaces use cases from inside each team.
Measure impact against baselines captured before rollout.
Qualification
Bachelor’s degree in BusinessStrong facilitationAbility to thrive in a fast pacedHands on experience building AI agents
Required
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Bachelor’s degree in Business, Computer Science, a related field or equivalent practical experience.
8+ years of experience across product management, consulting, program management, L&D or enablement
Experience leading programs or product operations for B2B SaaS, PaaS or equivalent
Outstanding written and verbal communication that drives executional impact at scale, distilling complex detail into an executive narrative, and explaining technical concepts to audiences without technical backgrounds.
Strong facilitation, and the ability to build trust and exchange ideas across organizational boundaries in service of a broader goal.
Excellent problem solving and organizational skills.
Ability to thrive in a fast paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements.
Master’s in computer science or engineering or business administration
Hands on experience building AI agents, automated workflows, and internal tooling.
