IT Support Engineer

Bostonfull time

On Site

$90k–$150k

H1B: no

Basecamp Research The IT Support Engineer at Basecamp Research provides first-line IT support, managing device fleets and user accounts while ensuring smooth office operations. This role involves troubleshooting IT issues, supporting multiple operating systems, and managing onboarding and offboarding processes.

Responsibilities

We are seeking a highly capable and proactive IT Support Engineer to join our Kendall Square, Cambridge, MA team, reporting into the Head of Platform. This role is full-time and based on-site at our office and labs. You will be the first port of call for all things IT: logging and resolving tickets, managing our device fleet and user accounts, keeping the office running smoothly, and liaising with vendors and third-party consultants. You’ll have real ownership from day one, helping us build the IT foundations our growing team depends on.
Own the troubleshooting and remediation of IT issues: triage, resolve and track all user requests and incidents
Provide end-user support across macOS, Windows and iOS, covering hardware, software, access and connectivity
Run employee onboarding and offboarding: account provisioning and deprovisioning, device setup, recovery and asset management
Manage the device fleet via MDM: enrolment, configuration, policy deployment and patching
Administer accounts and access (IAM) across Google Workspace, AWS and our SaaS tools, including user lifecycle, groups and permissions
Configure and maintain SSO integrations for our SaaS stack
Keep office IT running: printers, meeting rooms, AV and general workplace technology
Maintain IT documentation and knowledge base articles

Qualification

Confident supporting macOSExperience with MDM toolingOrganised and self-directedFluency in EnglishAdvantageous Skills and ExperienceIndustry Domain KnowledgeAdaptabilityProactive Problem-Solving

Required

Hands-on experience in an IT support or system administration role, ideally in a startup or scale-up
Confident supporting macOS, Windows and iOS environments
Experience with MDM tooling, Google Workspace administration, and configuring SSO/SAML for SaaS applications
Familiarity with AWS IAM or similar cloud access management
Organised and self-directed, comfortable owning a ticket queue and prioritising in a fast-moving environment
A clear communicator who enjoys helping people, including non-technical colleagues
An interest in learning more about biotechnology and what we do
Fluency in English
Advantageous Skills and Experience
Industry Domain Knowledge: Experience in the life sciences, biotech, or other R&D-intensive industries. Understanding of domains like genomics, bioinformatics, or drug discovery can help you better support our teams (though it’s not a strict requirement).
Adaptability: Comfortable with ambiguity and rapid change. Our environment evolves quickly – you should thrive in a dynamic setting and be flexible in adjusting plans, while maintaining a positive, can-do attitude.
Proactive Problem-Solving: A proactive, resourceful mindset. You spot inefficiencies or emerging issues and take initiative to rally the right people to resolve them before they escalate.

Benefits

401(k)
Equity/RSU
Life Insurance

Company

Basecamp Research

View company page

Source: ashby

Active within the past hour

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macOSWindowsiOSMDMIAM

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IT Support Engineer at Basecamp Research · LumiJobs