Alarm.com Support Operations Associate I at Alarm.com providing phone-based technical support for dealers to ensure devices function properly. Troubleshoot technical concerns and collaborate with team members to improve service quality.
Responsibilities
Provide exceptional phone-based customer support regarding Alarm.com products and services
Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
Collaborate with other team members to ensure on-going improvements in quality and service
Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
Other duties as assigned
In joining the technical support team, you will learn about:
Alarm.com’s products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete Alarm.com system
The security industry, Alarm.com’s business model, marketing strategies, and how we work together with the dealers
CUSTOMER SUPPORT ASSOCIATE REQUIREMENTS
Strong customer service orientation and disposition
Qualification
Strong customer service orientationInterest in technologyLogical thinking and problem solvingBachelor’s Degree preferredPhone-based support skillsFluency in Spanish
Required
Strong customer service orientation
Interest in technology
Ability to work in multiple technical mediums simultaneously
Logical thinking and problem solving
Strong technical aptitude and computer skills
Excellent written and verbal communication skills
Self-starter able to operate independently and within a team
