Project Operations Specialist

Chicagofull timeOn Site

mid

$100k–$130k

H1B: no

Adyen Project Operations Specialist at Adyen supports client implementations across POS, marketplace e-commerce, and card issuing programs. The role involves coordinating project activities, tracking progress, and collaborating with clients and internal teams to ensure smooth project delivery.

Responsibilities

Manage the delivery of client implementation projects, ensure clients are prepared to successfully roll out Adyen’s solution
Coordinate project activities across a varying portfolio of projects, with guidance (as needed) from more senior Project Operations Managers
Work closely with clients’ project and technical teams, as well as internal stakeholders and external partners, to support a smooth rollout
Design project planning, scheduling, documentation, and status tracking to keep projects on track
Communicate project updates, risks, and milestones to internal teams and clients in a clear and timely manner
Develop a working knowledge of Adyen’s products and solutions to provide effective client consultation.
Capture and relay client feedback to internal teams to help improve products, processes, and services
Support project handovers after go-live by helping document processes and ensure support teams are set up for business-as-usual
Contribute ideas to improve internal project delivery processes as the business scales, learning best practices along the way

Qualification

Experience in client facingOrganized and detail-orientedCurious and motivated to learnOpen to travel

Required

1- 5 years of Project Management or Payments Experience
Experience in client facing, operational or a technical environment
Comfortable working with multiple stakeholders and eager to build confidence leading conversations with guidance from more senior team members
Organized and detail-oriented, with the ability to track tasks, timelines, and dependencies across several workstreams
A clear communicator who can provide status updates, document decisions, and raise risks or questions when needed
Curious and motivated to learn, especially in a fast-paced fintech or technology-driven environment
Able to collaborate effectively with a global team and adapt to working across time zones when required
Open to travel, both domestically and internationally, as needed for client engagements