Enjoy solving problems and helping people? Crest Operations is looking for an IT Help Desk Technician to support employees across the Crest Industries Family of Companies.

You’ll help employees get back to work when technology gets in the way by troubleshooting computer issues, setting up equipment, and providing clear, friendly support. You’ll work alongside Systems Administrators and Engineers, build your technical skills, and contribute to projects that support our businesses.

Whether you’re finishing school, beginning your IT career, or bringing years of hands-on experience, we’d like to hear from you. We’re looking for strong customer service, practical problem-solving skills, and a willingness to learn. Training and responsibilities will reflect the experience you bring.

Provide technical support to employees in person, by phone, through email and support tickets, and using remote support tools.

Troubleshoot hardware, software, Microsoft 365, connectivity, printer, and other common technology issues.

Set up and configure computers, install software, and assist with device imaging, system rebuilds, and user data transfers.

Help employees with mobile devices, conference room technology, and audiovisual equipment.

Assist with user accounts, access requests, and routine Active Directory and Microsoft 365 administrative tasks, following established approvals and security procedures.

Track, prioritize, and document support requests, keep employees informed, and coordinate with other IT team members when issues require additional support.

Assist with device support and deployment using tools such as Microsoft Intune and Workspace ONE.

Document solutions, identify recurring problems, and suggest ways to improve support.

Recognize and escalate suspected security issues according to established procedures.

IT Help Desk Technician

Responsibilities

Qualification

Required

Company

Crestoperations

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