PSO Program Manager, Community Connect

Michigan-Remotefull time

Remote

entry

H1B: no

Axon The PSO Program Manager, Community Connect leads the operational health and scalable execution of the Community Connect program across Axon’s U.S. and international customer base. The role involves coordinating cross-functional teams to remove blockers and ensure consistent program delivery.

Responsibilities

Axon Community Connect enables public safety agencies to build voluntary, policy-based partnerships with businesses and community members. Through camera registration and secure camera integration, the program expands investigative reach and real-time situational awareness during critical incidents while maintaining privacy, transparency, and camera-owner control.
As the PSO Program Manager, Community Connect, you will lead the operational health and scalable execution of the Community Connect program across Axon’s U.S. customer base and growing international footprint.
Your work will enable agencies to launch and sustain Community Connect programs that extend operational visibility, strengthen community participation, and scale responsibly without compromising privacy or the customer experience.
Location: Remote
Travel: Approximately 30%
Reports to: Manager, Program Management (Community Connect)
Partner with PSO leadership to implement scalable workflows, operating rhythms, documentation, and reporting that support consistent program delivery.
Maintain visibility into overall program performance, project status, delivery milestones, dependencies, and customer-impacting risks.
Coordinate with Product, Engineering, Support, Sales, Finance, and other internal teams to remove delivery blockers, manage escalations, and improve the customer experience.
Support work-order management and closure activities, including quality checks, documentation, and internal handoffs.
Serve as a technical resource for deployment planning, hardware readiness, network connectivity, configuration, and integration requirements.
Support the deployment of Cores placed in the field by Community Connect team members, including remote configuration, activation, validation, and onsite technical support when needed.