Square works with Resellers and partners to bring Square to more sellers. As Channel Sales Technical Integration Manager, you will be the technical product partner for our Resellers. You will enable them on everything product, join them on sales calls to run demos and answer technical questions, and help onboard the customers they bring in. Your goal is simple: help partners win more deals, and get their sellers live on Square quickly and smoothly.
Be the go-to product and technical contact for a portfolio of Resellers and partners, covering hardware, software, integrations and configuration
Join partner sales calls as the product expert: run tailored Square demos, handle technical questions and objections, and scope seller requirements
Support technical discovery and solution design on more complex deals (e.g. multi-location, integrations, third-party hardware)
Help onboard partner-sourced customers, including account setup, hardware configuration, item/menu import, integrations and go-live support
Enable partners to become self-sufficient through product training, demo coaching and certification for Reseller sales teams
Bring partner and seller feedback back to Product and Channel leadership, flagging product gaps and feature requests that block deals
Make sure partners are ready to sell new product launches
What you'll bring
Strong, hands-on knowledge of Square's product (hardware, software, integrations). Experience in Sales Support, Solutions Engineering, Support, Sales or Onboarding is ideal.
Confidence running product demos and taking part in customer-facing sales conversations
Technical aptitude: comfortable with setup, configuration and troubleshooting, and with understanding integrations and APIs at a functional level
Qualification
Experience working with ResellersExperience onboarding retailIf you can speak SpanishSuccess in the Role
Preferred
Experience working with Resellers, ISVs or other channel partners
Pre-sales or solutions engineering experience
Experience onboarding retail, restaurant or service businesses
If you can speak Spanish, it’s a big bonus!
Success in the Role
Partner requests for demo or sales call support picked up within a couple of days
Higher win rates on partner deals with technical support
Faster time from deal close to go-live for partner-sourced customers