Escalation Engineer

Required

• 7+ years of experience working in Technical Support or a similar technical role at a software company.
• Strong knowledge of databases and the ability to read and write SQL.
• Knowledge of distributed systems, Linux, and an understanding of software development.
• Strong troubleshooting and analytical skills, including root cause analysis, in a global 24x7x365 environment.
• Experience using AI tools to troubleshoot and diagnose technical issues, an understanding of their common failure modes, and the judgment to verify their output before relying on it.
• A customer-first approach to critical thinking.
• Excellent written and verbal communication, including adjusting tone and content for technical and non-technical audiences, and a passion for working with users directly.
• The polish expected when working with Fortune 500 enterprise customers.
• Familiarity with, or willingness to learn, the technologies behind enterprise applications.
• The ability to absorb information. You love getting into the weeds technically, but don't let that distract you from achieving your goals.
• The ability to participate in a weekend on-call rotation.
• Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@cockroachlabs.com.