Nisc Support Specialist - GIS at NISC provides first-line product support for GIS software using ESRI ArcGIS tools. The role involves troubleshooting, training users, and collaborating with teams to improve product functionality.
Responsibilities
Provide first-line product support via phone, email, and chat.
Identify and troubleshoot technical issues using documentation and customer input.
Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog, ArcPro) to solve user challenges.
Escalate complex issues to senior team members when needed.
Test software changes for compatibility and implement basic fixes.
Train end users and create technical documentation, webinars, and presentations.
Customize software solutions to align with customer business processes.
Gather and share customer feedback with development teams to improve product functionality.
Maintain accurate records of customer interactions and support activities.
Collaborate with cross-functional teams to resolve customer concerns.
Represent the company at conferences and networking events.
Stay proactive in learning, innovation, and knowledge-sharing.
Qualification
Bachelor’s Degree in GISFamiliarity with ArcMapBasic knowledge of ESRI ArcGIS suiteFlexibilitySolution-oriented
Required
Bachelor’s Degree in GIS, Geography, or a related field.
2 years or more technical support experience preferred.
Familiarity with ArcMap, ArcCatalog, or ArcPro preferred (1 year).
Excellent written and verbal communication skills.
Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Basic knowledge of ESRI ArcGIS suite.
Understanding of software troubleshooting and support.
Experience with help desk software or CRM tools.
Strong analytical and problem-solving abilities.
Ability to communicate technical information to technical and non-technical audiences.
Flexibility, time management, and ability to thrive in a fast-paced environment.
