Aviatrix Senior Engagement Manager at Aviatrix leads time-boxed delivery engagements for customers, bridging technical teams and executives. The role involves using AI tools to streamline reporting and focus on customer value delivery.
Responsibilities
As a Senior Engagement Manager at Aviatrix, you’ll lead time-boxed delivery engagements for new and existing customers, taking them from signed deal to measurable value. You’re the bridge between technical teams and customer executives: you turn good ideas into decisions, and decisions into delivered work. You’ll work in an AI-first way, using AI tools to handle routine reporting and documentation so your time goes to customers and decisions.
Lead a portfolio of concurrent customer engagements, from discovery and success criteria through design, deployment and customer acceptance.
Run onboarding engagements for new customers and adoption and expansion engagements for existing ones, removing blockers and supporting renewals and growth.
Set goals and exit criteria with customers at kickoff, and hold the team to them.
Lead executive reviews that tie delivered work to business outcomes.
Facilitate technical workshops and design sessions: keep the group focused, call out drift and drive decisions to an owner.
Translate technical tradeoffs into business terms for executives, and executive priorities into clear direction for technical teams.
Manage scope against contract, reset expectations when needed, and lead escalations across internal teams through to resolution.
Coach and mentor delivery team members, and help improve our delivery practices.
Use AI tools daily to draft reports, prepare for customer sessions and streamline delivery work.
What you’ll bring
8+ years in technical program management, consulting delivery, TAM or technical consulting (6+ with a Master’s degree, or equivalent experience).
Qualification
Strong writtenSuccess working remotely in fast-pacedAn AgileHow you’ll succeedYou’ll get customers to value quickly#LI-RACHEL #LI-Remote
Required
8+ years in technical program management, consulting delivery, TAM or technical consulting (6+ with Master’s degree or equivalent)
Background leading cloud or network infrastructure programs in customer-facing professional services
Working knowledge of at least two major public cloud platforms (AWS, Azure, GCP)
Solid grasp of cloud networking and security concepts
Track record of leading escalations and managing executive expectations
Strong written, verbal and executive presentation skills
Success working remotely in fast-paced, ambiguous environment
Hands-on experience using AI tools to speed up work
Preferred
Experience with a cloud networking or security platform.
A cloud networking or security specialty certification.
An Agile, Scrum or PMP certification.
Experience with professional services and project management tools.
How you’ll succeed
You’ll get customers to value quickly, meet the goals agreed at kickoff, deliver within budget and build lasting executive relationships that lead to customer satisfaction and growth.
The United States based annual base salary range for this full-time position is $135,024 - $158,852 + benefits + 401(k) match + equity and is bonus eligible. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. The range displayed is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.
