Instacart Senior Customer Success Associate at Instacart supports CPG customers through onboarding, training, and delivering insights using Eversight's SaaS platform. Partners with Product and Engineering to enhance customer experience.
Responsibilities
Forge and nurture strong relationships with key customer stakeholders, including power users and program managers
Serve as the subject matter expert for customers, providing guidance to help them maximize Eversight's innovative capabilities
Work directly with customers to implement promotional strategies and insights that deliver transformative outcomes
Deliver a high-quality customer experience through strong project management, ensuring timely outputs and proactively
Qualification
You have 3+ years of work experienceDirect experience with CPG a plusYou have a Bachelor's degreeYou enjoy working in a dynamicOffers may vary based on many factorsAdditionallyFor US based candidates
Required
You have 3+ years of work experience, ideally in an analyst or associate role.
Direct experience with CPG a plus.
You have a Bachelor's degree, ideally with a business degree or in a quantitative field.
You have strong analytical skills and advanced proficiency in Excel (e.g., pivot tables, lookups, and complex formulas). You’re comfortable using AI tools as a thought partner to sharpen client deliverables, while the core thinking and the work itself stay your own.
You're passionate about working directly with customers and excelling at relationship-building; experience in customer-facing or cross-functional roles is a plus.
You excel at managing multiple workstreams independently, have high attention to detail, and proactively recognize and address challenges.
Preferred
You're a structured problem solver with strong analytical thinking, a curiosity to learn, and an eagerness to create impact.
You thrive in collaborative environments, with excellent writing and communication skills, and can deliver compelling presentations that address the bigger picture.
You are intrigued by fast-moving consumer goods, retail, and shopper behavior, with interest in price and promotional strategies; familiarity with CPG or Retail industries is an advantage.
You enjoy working in a dynamic, entrepreneurial, and close-knit team environment.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales incentive Plan for this role. OTE range for this role is listed below and is based on salary and fixed paymix for the role. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan
Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
