Billing Operations Lead

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu The SOX Senior Manager, Business Processes will assume ownership of the business process side of Instacart's SOX compliance program, leading risk assessments, managing control testing, and resolving deficiencies across key financial and operational processes. Reporting to SOX Compliance leadership, this role collaborates closely with accounting, finance, operations, IT, and external auditors, and serves as a trusted advisor to process owners across Revenue Operations, procurement, legal, and engineering to ensure controls are integrated into business processes and system workflows. The team is committed to developing an effective control environment that supports transparency and accountability in financial reporting, and this role will provide the thought leadership on governance, process optimization, and risk transformation across finance and revenue systems needed to get there. What you'll cook up in your first year • The end-to-end SOX compliance program for business processes is owned and operated effectively, with control scoping, documentation, rationalization, and deficiency remediation completed in alignment with SOX 404 requirements and external auditor reliance strategies. • Risk assessments across high-risk processes including procure-to-pay, order-to-cash, inventory management, and revenue lifecycle (aligned with ASC 606) are completed, with ICFR controls designed, validated, and tested for operating effectiveness. • Control deficiencies are identified, evaluated, and remediated through close partnership with process owners across accounting, operations, procurement, and legal, with corrective actions defined and tracked to closure. • Cross-functional alignment is established across finance, accounting, RevOps, and engineering to embed controls into system and process workflows, with technology solutions identified to automate manual processes and improve control effectiveness. • SOX status updates, risk assessments, and remediation progress are consistently prepared and presented to the SOX Quarterly Steering Committee, Quarterly Audit Committee, Quarterly Disclosure Committee, and Quarterly External Audit Close Meetings. The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) • Bachelor’s degree in Accounting, Finance, or a related field; CPA, CIA, or equivalent certification is highly preferred • 10 years of experience in SOX compliance, internal audit, or related fields, with a focus on business processes. • Strong understanding of SOX 404 requirements, COSO framework, and US GAAP. • Proven success in designing and testing controls for operational and financial processes, including procure-to-pay, order-to-cash, inventory management, and financial reporting; experience designing control frameworks within finance systems, beyond traditional audit. • Exceptional communication and collaboration skills to work effectively with cross-functional teams and senior leadership. • Strong problem-solving and project management skills with the ability to manage multiple priorities. Optional garnishes (Preferred Qualifications) • Master's degree (MBA, Accounting, or a related field) is a plus. • Experience working in a publicly traded company or with a Big Four accounting firm. • Familiarity with ERP systems such as Oracle, SAP, Workday, etc., revenue/billing platforms (e.g., Salesforce CPQ/Billing, Stripe) including custom or internally built revenue systems, and experience supporting control audits for these systems. • Proven ability to evaluate and implement process improvements and automation solutions. • Experience working in a fast-paced, high-growth, or complex organizational environment. • Strong experience in revenue accounting (ASC 606) within complex environments, including subscription, multi-element arrangements, and contra revenue accounting (e.g., customer incentives, promotional credits, coupons, and rebates). • Experience with advertising or media revenue models, including variable consideration, performance-based fees, and attribution complexity under ASC 606. • Experience with revenue-related M&A accounting, including purchase price allocations, deferred revenue haircuts, and post-acquisition revenue recognition harmonization. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $185,000—$195,500 USD WA $177,000—$187,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $170,000—$179,500 USD All other states $155,000—$163,500 USD