Responsibilities

Our Growth & Sales teams hear something new from merchants every day: a coverage gap that cost us a deal, a feature our partners keep asking for, a trend in the data nobody has acted on yet. The way we win is by connecting those signals and turning them into something that will grow revenue for Extend and our merchant partners.
We are looking for a GTM Strategy & Program Manager to own that feedback loop for a portfolio of retail verticals. You will listen to what our merchant partners want and need, decide what is worth building, drive the right teams to build it in a scalable way, and make sure your Pod knows exactly how to sell it. Your success shows up in new deals won, existing partnerships grown, and stronger margins on both.
This is a role for someone who presents ideas without hesitation, can hold a room with leaders, and never settles for not knowing the answer.
Own the feedback loop. Run a regular cadence with Sales, Growth and Analytics to pull together merchant feedback, win/loss reasons and performance data, and turn it into a clear, prioritized view of what we need to build to win more.
Grow the top and bottom line. Find the opportunities that win new merchants and expand existing partnerships, and build the business case for each one in terms of revenue and margin impact.
Turn merchant needs into scalable solutions. Listen to what our partners are asking for and shape it into products, features and program offerings that work across your verticals, not one-off custom builds.
Run the project plan. Set scope, milestones and owners for every initiative, hold teams accountable to deadlines, and raise risks early when something starts to slip.
Know exactly what is being built. Understand every feature well enough to explain how it works, who it is for and where its limits are, from requirements through launch.
Enable your Pod. Equip your vertical Pod with the playbooks, talk tracks and training they need to sell and use each new feature, and track adoption after launch.
Present with conviction. Pitch new ideas to cross-functional partners, executives and leadership, back your recommendations with data, and drive the decision.
Go find the answer. When a question comes up that nobody can answer, dig into the data, the contracts or the market yourself and come back with the answer and a recommendation.

GTM Strategy & Program Manager at Extend · LumiJobs

GTM Strategy & Program Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Extend

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