Senior Consultant, Back Office

Required

• Experience implementing scalable and repeatable business processes, educating customers on industry best practices, and delivering tailored user training
• Experience handling customer escalations with exemplary patience, poise and professionalism
• Passion for delivering world-class customer service
• Ability to work independently, with general direction and guidance
• Innate curiosity and proven ability to learn new software technologies quickly
• Highly organized with the ability to manage several priorities with a hands-on approach
• Excellent time management skills and ability to meet deadlines in an evolving, fast-paced environment
• Excellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders
• Demonstrated ability to communicate complex concepts clearly, concisely, and confidently
• Familiarity with Google Apps and/or the MS Office suite, including strong Excel proficiency
• Serious interest in having fun at work
• Project management skills and/or experience leading successful implementations of enterprise SaaS solutions