Qualification

Experience in a customer-facing supportComfort working in a terminalAttention to detail with numbersGolang or Rust development experienceAbout Together AITogether AI

Required

Experience in a customer-facing support, customer success, billing support, program management, or operations role, or equivalent projects. We care more about what you’ve built and the problems you’ve solved than the number of years.
A knack for breaking problems into core pieces and turning recurring patterns into clear rules and steps that an automated workflow can follow
Comfort working in a terminal: running commands, reading curl or HTTP requests, and interpreting JSON error responses
Strong written communication and genuine empathy, with the ability to explain billing and technical concepts to non-technical customers
Attention to detail with numbers: you check totals, reconcile sources, and catch discrepancies
Experience owning a ticket queue in a support platform (Pylon, Zendesk, Intercom, or similar) and working to response and resolution targets
A strong sense of ownership and a habit of documenting what you learn and fixing root causes instead of repeating the same fix
Ability to manage multiple workstreams and switch context frequently

Preferred

Golang or Rust development experience
Experience building and managing cloud-native services (e.g., AWS, Google Cloud Platform)
Strong understanding of Linux system and networking fundamentals, including TCP/IP, kernel operations, memory, and file system management
Familiarity with Open Compute Project (OCP) technologies (OpenBMC, Coreboot, Linuxboot, etc.)
If you don’t meet every requirement but believe you’d be a great fit, we’d still love to hear from you. We’re looking for part support, part PM, part engineer.
About Together AI
Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.

CX Ops Specialist at Together AI · LumiJobs

CX Ops Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Together AI

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