Included Health Clinical Training Specialist at Included Health designs and manages onboarding and clinical training content across multiple service lines. Supports live training sessions and manages the Learning Management System.
Responsibilities
Content Creation, Execution & Maintenance
Prepare, use, and update existing training materials (slides, facilitator guides, job aids, scenarios, and exercises) created and/or approved by the Senior Clinical Training Specialists, Manager, and CKE team.
Surface content gaps or inconsistencies you see during training (e.g., slide doesn’t match CRC, workflow screenshot is outdated) so they can be prioritized for formal updates.
Use LMS and training tools at a proficient user level (launching sessions, tracking completions, pulling basic reports).
Design instruction based on clinical workflows in collaboration with CKE team and stakeholders.
Cross-Service Line Clinical Facilitation
Deliver live virtual training (group sessions, small-group breakouts, and 1:1 coaching) for clinical new hires and tenured clinicians across Virtual Care and Population Health service lines.
Facilitate a mix of foundational, workflow, and application-based sessions (e.g., documentation practice, care plan workflows, triage scenarios, navigation workflows) using adult learning best practices.
Support or co-lead clinical simulations, mock calls, and role plays, observing performance, giving clear, behavior-based feedback, and escalating clinical safety concerns appropriately.
Flex into different service lines as hiring volume, redesign work, or audit findings shift the training portfolio — maintaining sufficient cross-training to be safe and effective wherever you are deployed.
Cohort Support & Learner Coaching
Partner with the Senior Clinical Training Specialists to execute the day-to-day plan for new hire cohorts (agenda, timing, logistics, handoff points).
Qualification
SpecificallyFacilitation & communicationCollaboration & adaptabilityClinical credentialsFamiliarity with Athena or similar EHRExperience working in a fast-pacedFor context
Required
2+ years of experience in formal clinical/healthcare training, precepting, clinical education, or adult learning.
Specifically, instructional design, LMS management, data collection, learner assistance, etc.
Facilitation & communication:
Strong virtual facilitation skills (Zoom/Google Meet or similar).
Demonstrated ability to explain complex clinical workflows in clear, practical language and to give direct, respectful feedback to peers or learners.
Collaboration & adaptability:
Comfortable flexing between service lines, cohorts, and workstreams as priorities change.
Proven ability to build trust with clinicians, people leaders, and cross-functional partners.
Preferred
Clinical credentials: RN/BSN or other equivalent clinical degree with an active, unrestricted license (or able to reactivate an expired license, if applicable).
Experience in one or more of Included Health’s core clinical environments (e.g., Urgent Care, Behavioral Health, Virtual Primary Care, Care Management, Triage, Navigation).
Familiarity with Athena or similar EHR.
Exposure to instructional design principles (e.g., ADDIE, flipped classroom, scaffolding).
Experience working in a fast-paced, high-change or virtual-first environment, comfortable iterating based on feedback and data.
The salary range for this full time position is $67,850.00 - $94,000.00 + equity + benefits. This posted range reflects the portion of our internal pay band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).
For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured pay bands and geographic zones based on cost of labor to keep pay fair and consistent.