Regional Field Operations Manager

United States · Remotefull time

Remote

mid

H1B: no

Quartermaster Regional Field Operations Manager at Quartermaster responsible for deploying and maintaining SmartMastTM units across a region. Leads field technicians and manages logistics to ensure uptime and quality.

Responsibilities

As Regional Field Operations Manager, you will own the deployment and performance of SmartMastTM across your region. Once Launch has opened a market and secured vessel partners, you turn those agreements into units that are installed, activated, and reporting, and you keep them reporting. Success is measured in units installed on schedule, uptime across the regional fleet, and the speed and quality of every install and repair.
Deployment: Plan and execute SmartMastTM installations across the region's vessel partners, from vessel survey and scheduling through install, activation, and first data. Hit the deployment targets set with Launch and leadership.
Fleet uptime: Keep every installed unit online and reporting. Own preventive maintenance, troubleshooting, repairs, and unit swaps against clear response-time standards.
Field team: Recruit, train, and lead regional field technicians and coordinators. Set the bar for install quality, safety, and professionalism aboard vessels.
Logistics and inventory: Run in-country hardware flow, including receiving, warehousing, spares, staging, and reverse logistics for failed units, within the import framework Launch establishes.
Vendor and installer management: Direct the local installers, fabricators, and port-side vendors that Launch onboards. Schedule their work, audit quality, and escalate or replace underperformers.
Vessel and port coordination: Work with fleet operations teams, crews, and port staff to get aboard during short windows, around vessel schedules, port calls, and access rules.
Field data and feedback: Track install, uptime, and repair metrics. Feed hardware and install issues back to engineering, and surface field realities to Launch and leadership.
Process: Build repeatable install and maintenance procedures, safety practices, and documentation that scale across countries.

Qualification

ExperienceDeployment track recordHands-on technical depthLogistics instinctSafetyLocationAutonomyLanguageMarine electronicsExperience with remote monitoring

Required

Experience: 6+ years in field operations, field service, or technical deployment, including at least 3 years leading field teams. Maritime, offshore, telecoms, or marine electronics strongly preferred.
Deployment track record: Proven delivery of hardware rollouts across multiple sites or countries, on schedule and to quality standards.
Hands-on technical depth: Comfort with vessel-installed electronics, including mounting, power, cabling, networking, and RF/antenna work. You can step aboard and troubleshoot alongside your team.
Logistics instinct: Inventory and spares planning, customs-ready shipping, and getting parts to a vessel during a short port call.
Safety: Working knowledge of shipboard safety practice and port access procedures in the region.
Location: Based in the region and ready to travel up to 50% to ports and vessels, sometimes on short notice.
Autonomy: Comfortable running an operation with leadership several time zones away.
Language: Fluent professional English, plus the primary working languages of the region's ports and crews.

Preferred

Marine electronics, electrical, or RF certifications, or equivalent qualifications recognized in the region.
An existing network of marine installers, shipyards, and port-side vendors in the region.
Additional languages that reflect the region's multinational maritime workforce.
Experience with remote monitoring, fleet management, or field service software.
Experience scaling field operations in a startup or a newly opened market.

Company

Quartermaster

View company page

Source: ashby

Active within the past hour

Remote-friendly

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