As a Bilingual Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program.

Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.

Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.

Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.

Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.

Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.

Work a structured schedule with coverage to ensure patient access

What Success Looks Like in 3 Months

You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through.

You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities.

You’re hitting your daily, weekly, and monthly enrollment goals day, while ensuring a great patient experience

You’re passing regular call audits for compliance and quality

Bilingual Healthcare Telesales (Enrollment Specialist)

Responsibilities

Qualification

Required

Company

Daymark Health

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