Professional Services Team Lead at Coderoad · LumiJobs

Responsibilities

Lead & Mentor Professional Services Engineers: Provide day-to-day technical leadership, mentorship, and guidance, fostering continuous improvement, technical excellence, accountability, and delivery autonomy across the team.
Oversee VinSolutions Package Management & Migration: Lead the review of existing client packages, identification of equivalent offerings within updated product structures, and execution of package transitions while ensuring service continuity and configuration accuracy.
Drive End-to-End Client Implementations: Oversee and support new client deployments, account configurations, platform setups, and website launches based on tailored business requirements and item-chain management specifications.
Ensure Technical Quality & Delivery Excellence: Establish and maintain quality standards for package migrations, platform configurations, and client deployments. Oversee validation processes, troubleshoot complex issues, and serve as the primary escalation point for critical technical challenges.
Optimize Platform & Operational Workflows: Oversee operational processes leveraging Salesforce (SFX), data mapping tools, and specialized automotive utilities to improve efficiency, consistency, and implementation accuracy.
Bridge Client & Technical Stakeholders: Lead technical communications with North American clients and internal stakeholders, translating business requirements into actionable implementation plans and configuration roadmaps.
Drive Documentation & Knowledge Sharing: Ensure the development and maintenance of technical specifications, deployment workflows, package migration procedures, integration documentation, and onboarding guides to promote consistency and knowledge transfer.
Proven Professional & Leadership Experience: 3+ years of hands-on experience in professional services, client-facing software implementation, technical application support, or systems configuration, complemented by at least 1 year of team leadership, mentoring, or technical supervision experience.
CRM & Operational Tooling Expertise: Practical experience with Salesforce (SFX), advanced data handling and spreadsheet tools, data mapping processes, and specialized operational utilities. Experience with automotive dealership software is a strong plus.
Web Architecture & Systems Foundation: Solid understanding of web technologies (HTML, CSS, JavaScript), relational databases (SQL/MySQL), internet protocols (HTTP/HTTPS, REST, FTP, DNS), server infrastructure, and deployment configurations. Hands-on QA and some experience developing automations is a plus..
Technical Ownership & Problem-Solving: Ability to manage complex implementations, prioritize competing workloads, identify operational risks, and make sound technical decisions while maintaining accountability for team deliverables.
Agile Delivery Mindset: Familiarity with Agile/Scrum methodologies, ticketing workflows (e.g., Jira), and collaborative engineering processes.

Professional Services Team Lead

Responsibilities

Benefits

Company

Coderoad

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