Justworks Customer Support Advocate at Justworks providing expert-level support to small business employees on benefits, payroll, compliance, and HR inquiries. This remote role manages inbound inquiries via phone, email, or chat.
Responsibilities
Manage inbound inquiries from small business customers’ employees via phone, email, or chat
Provide expert-level support on Justworks' product and service offerings including software, benefits, payroll, compliance, and HR
Assist employees with eligibility and enrollment in benefits including Medical, Dental, Vision, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA
Resolve inquiries related to paycheck, time & attendance, tax withholdings, and tax documents
Qualification
Please noteIf hiredYour Success ProfileWhat You Will Work On
Required
You are focused on and committed to helping people. You treat others with care and empathy, and assume the best intentions in others. You love to break down complicated concepts into simple terms and solve problems. You are a smart, motivated self-starter looking to learn a lot and join a fast growing company with a top notch culture.
The Customer Support team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. Our team represents all of Justworks, we take responsibility and ownership of our customer’s concerns, and we actively drive issues to resolution. We believe a positive team is the strongest unit, and we strive to make ourselves and each other better. We are the experts our customers rely on, and a crucial part of the overall Justworks service offering. In this role you will support the worksite employees (WSEs) of our small business customers on a variety of inquiries related to timecards, paychecks, benefits, the Justworks product, and other HR related matters. This is a fast-paced and challenging role, but also incredibly rewarding due to the positive impact we have on our customers, their employees, and their businesses.
Please note: We are currently hiring for a 12pm-9pm EST shift, Monday-Friday
If hired, you will be expected to attend mandatory virtual training [paid] from 9am-6pm EST Monday-Friday for approximately 4 weeks prior to moving over to your shift schedule.
Your Success Profile
What You Will Work On
Manage inbound inquiries from our small business customers’ employees via phone, email, or chat
Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR
Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and Vision insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA
Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents
Maintain product expertise on our software and be the go-to resource for customers
Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing
