Principal, Product Manager ( L5)

Required

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment.
• Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments.
• Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar).
• Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making
• Exceptional communication and storytelling ability to convey vision and inspire action
• Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends
• Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success
• BS in Computer Science, Engineering, or equivalent practical experience
• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention
• This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.