Design, build, and maintain automated onboarding, role-change, and offboarding workflows from the ground up, so that a new hire's accounts, groups, licenses, devices, and application access (Google Workspace, Salesforce, and other tools) are provisioned correctly and on time, with minimal manual intervention and a clear audit trail.

Enable teams for self-service by building and maintaining tools, request workflows, and documentation that let employees resolve common needs on their own (e.g. access requests, group membership, software requests, password and MFA resets), reducing ticket volume and time to resolution.

Measure and iterate on automation and self-service systems, tracking adoption, onboarding time, ticket deflection, and error rates, and using feedback from users and stakeholders to improve them.

Administer Google Workspace (Gmail, Calendar, Drive, Meet, Groups, shared drives), including organizational units, security policies, sharing controls, and license management, in line with company security and compliance requirements.

Provide day-to-day Salesforce user administration, including account provisioning, profiles and permission sets, role hierarchies, and basic configuration support, partnering with Sales and Operations on larger changes.

Senior IT Specialist

Responsibilities

Qualification

Required

Benefits

Company

Beacon Biosignals

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