Vestwell Associate Product Manager at Vestwell coordinating delivery of product enhancements from requirements through production support. Focus on Salesforce platform and collaboration with engineering and business teams.
Responsibilities
Help define the scope of projects using input from Product leaders, business stakeholders, subject matter experts, and Engineers
Set product direction across Salesforce Sales Cloud, Service Cloud, and Experience Cloud, including data models, automation, routing, permissions, integrations, and release quality
Partner with internal stakeholders across the company to ensure Salesforce is meeting company business needs
Break down complex business use cases into technical specifications
Work directly with partner engineering teams and vendors on integration design, API specifications, implementation questions, and launch risks
Translate commercial commitments into system requirements
Support internal users and serve as a knowledgeable point of contact for teams using GTM systems
Triage reported issues, investigate likely causes
Qualification
Strong written communicationAbility to work in a fast paced401(k)Early stage startupExperience with AWS ConnectExperience with SQLDemandTools
Required
Professional experience as a business or data analyst or product manager
Strong Salesforce platform fluency across Service Cloud, AgentForce, Data Cloud, including data modeling, Flow, Apex, validation, assignment queues, permissions, and release practices.
Strong ability to troubleshoot issues and identify root causes rather than treating symptom level issues.
Ability to thoroughly understand business requirements, define solutions, and specify functional requirements for use by the engineering team
A track record of building an intake and prioritization practice for multiple stakeholder groups with competing needs.
Strong written communication: you can turn ambiguous needs into crisp requirements, decisions, and plans that stand on their own.
Ability to work in a fast paced, project-oriented environment, and meet deadlines under tight time constraints
