Join our team at Hims and Hers Health, Inc. (Hims & Hers) as an IT Operations Engineer. We’re a groundbreaking multi-specialty telehealth platform, revolutionizing healthcare accessibility. With a focus on developing and providing hardware and software support, as well as security and communication throughout the facility. Your role directly impacts how we connect consumers to licensed healthcare professionals, making better health easily attainable. You should be a forward-thinking, innovative individual driven to identify updated tactics to traditional and/or complex problems. This role is onsite at our Gilbert or Mesa, Arizona, Pharmacy and will report to the Director of Technology Operations.

Communicate well and work closely with the management team to ensure the needs of the facility are met

Uphold a customer-first approach to IT and interface daily with employees

Ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health

Maintain essential IT operations, including operating systems, security tools, email systems, laptops, software, and hardware related to operations

Implement security policies and procedures to keep our systems and employees safe

Evaluate system security in compliance with SOX and HIPAA

Work with cross-functional partners to find efficiencies and execute improvements to our internal systems

Build and maintain SOPs, best practices, hardening documentation, and other internal reference documentation

Follow standards and best practices set in place by Security and Engineering leadership

Assist with the development of Disaster Recovery playbooks and operational implementation

Perform technological audits (config and best practices) on a scheduled annual cadence

IT Operations Engineer

Responsibilities

Qualification

Required

Benefits

Company

Hims and Hers

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