jerry.ai Team Lead at jerry.ai responsible for coaching and managing a team of 10 insurance agents to deliver excellent customer service. Oversees operations, compliance, escalations, and cross-functional initiatives.
Responsibilities
Coach and lift team results through regular 1:1s, feedback, and performance reviews
Own staffing, coverage, quality reviews, timesheets, and PTO management
Ensure agent compliance with insurance regulations and company policy
Resolve complex product, carrier, and system issues and handle escalations
Collaborate cross-functionally to fix operational problems and scale customer experience
Qualification
A People LeaderAn Insurance & Systems ExpertCustomer-ObsessedTruth-Seeking
Required
A People Leader: You drive results by coaching consistently, not just when something goes wrong.
An Insurance & Systems Expert: You know policies, regulations, and call center and CRM tools well enough to answer tough questions and troubleshoot complex issues.
Customer-Obsessed: You hold a high bar for service, sweat the details, and fix issues fast.
Truth-Seeking: You bring rigor to every part of the job, from your own work to your team’s. Resolving a customer’s issue is just the start; you aim to leave an impression that keeps them coming back.
