Rula Sr. Trust & Safety Manager to build and lead Trust & Safety program ensuring secure experience for patients and providers. Coordinate technical and non-technical partners to proactively identify and mitigate risks.
Responsibilities
We are seeking a Sr. Trust & Safety Manager to build and lead our Trust & Safety program, ensuring a secure and reliable experience for the patients and providers who rely on us. As an individual contributor, you will coordinate the work of both technical and non-technical partners, including stakeholders in Legal, Compliance, Clinical, Product, Engineering, and Business teams. Your role will be to proactively identify risks and develop the solutions needed to address them before they impact the marketplace.
This role is a vital part of our Strategy & Operations team, offering you the chance to own complex, high-impact projects that transform how we manage safety at scale. We are looking for a person with a passion for rigor and smooth delivery who is comfortable working at all levels. The work will cover a spectrum that ranges from the design of complex internal mechanisms with no room for failure through identifying opportunities to further realize Rula’s high standards on regulatory and safety requirements.
Qualification
Strong executive presenceProficiency with BI tools (e100% remote work environmentAttractive pay and benefitsComprehensive health benefits
Required
7+ years of combined experience in program management and business operations within high-growth and/or mid-sized companies
Proven experience leading multi-phase compliance or Trust & Safety regulatory programs from end to end (e.g. 6+ months)
Bachelor’s degree from an accredited 4-year institution
Proven ability to translate strategic goals into scalable systems, analytics, and operational plans while working across multiple stakeholder groups
Strong executive presence, with experience partnering directly with senior leaders, driving alignment cross-functionally, and confidently facilitating challenging conversations
Preferred
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
2+ years experience in a highly regulated industry (e.g. banking, fintech, healthcare, transportation)
Proficiency with BI tools (e.g., Looker, Hex, PowerBI, Tableau) for building business cases and facilitating deep dive investigations
Track record of managing multiple business planning cycles and cross-functional regulatory projects from end to end
We're serious about your well-being! As part of our team, full-time employees receive:
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
