The Robot Service Technician Shift Lead manages a team of technicians, leads shift operations, and is accountable for upholding performance metrics and quality related to robot fleet service and maintenance. The shift lead ensures complete visibility of assignments across the technician team, maintains total robot tracking accuracy, guarantees clean robot service and maintenance ticket documentation at handoffs, and ensures robot issues requiring management or engineering support are escalated within the same shift.

Shift Preparation & Launch

Lead daily standup; align on priorities and key blockers alongside fleet team leadership.

Verify site staffing and assign specific duties to team members prior to robot handling.

Ensure all necessary parts, kits, and equipment are staged for the shift.

Active Shift Management

Manage ticket queue: assign, and adjust priorities

Maintain up-to-date ticket statuses, detailing assigned owner, root cause, and next steps for down robots.

Handle real-time escalations in fleet crew within the shift to prevent unnecessary delays.

Monitor workload across sites and reallocate personnel as needed to maintain balance.

Serve as primary floor contact for engineering and operations teams.

Enforce rest and full meal break compliance for all shift members

Robot Service Technician Shift Lead

Responsibilities

Qualification

Preferred

Benefits

Company

Physicalintelligence

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