As Vice President of Customer Success at Axon, you will lead one of the most important teams in our business: an approximately 100-person Customer Success organization supporting U.S. Public Safety customers.

Our Customer Success team has built deep customer relationships, navigated complex challenges, and become a critical partner to agencies using Axon's growing portfolio of products. As Axon continues to scale, this team is ready for its next stage of maturity.

Your mandate is to build on that strong foundation and transform how we operate at scale. You will spend meaningful time with customers and our teams in the field, deeply understand their experience, and translate what you learn into better processes, clearer operating rhythms, stronger product adoption, and more proactive customer engagement.

This role requires both strategy and execution. We are looking for a leader who can define what world-class Customer Success looks like at Axon—and then roll up their sleeves to build the processes, systems, talent, and accountability required to deliver it.

Customer Success should be the bridge between what our customers purchase and the value they ultimately experience: driving adoption, strengthening relationships, anticipating risk, managing escalations, and ensuring we deliver a consistently exceptional customer experience.

Location: Axon Hub — Scottsdale, Boston, Seattle, Atlanta, or New York

Travel Requirements: 30–40%

Reports to: Executive Vice President, US Public Safety Sales

Direct Reports: 6–10 Directors, Senior Managers, and Managers of Customer Success

Lead & Develop the Organization

Lead and develop an approximately 100-person Customer Success organization through a team of Directors, Senior Managers, and Managers

Build a strong leadership bench with clear expectations, accountability, coaching, and succession planning

Vice President, Customer Success

Responsibilities

Benefits

Company

Axon

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