Datadog Customer Success Manager driving new product attachment and strong relationships across existing customer base through onboarding, upselling, and cross-selling. Advocate for customers internally and focus on positive customer experience.
Responsibilities
Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Qualification
Customer-minded
Required
A strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
5-7 years of experience in a customer account facing role
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Preferred
Strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
