Staff Customer Success Manager, Majors (Financial Services)

Required

• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. Customer Success, Strategic Account Management, or Consulting backgrounds are all relevant.
• Demonstrated ability to operate as a strategic business partner, not just a relationship manager. This means understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value.
• Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions.
• Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you need to speak credibly to business and security outcomes in these areas.
• This is a high-autonomy role. You are expected to take full ownership of your portfolio, make independent decisions about account strategy and escalation, and build new playbooks when existing ones do not fit.
• Strong executive presence and communication skills, both written and verbal.
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.
• Strongly Preferred:
• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company
• Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries
• Previous early-stage startup experience