IT Support Specialist

McCarran, NVfull time

Remote

entry

H1B: no

Redwoodmaterials IT Support Specialist at Redwood Materials providing support for end-user devices, software, accounts, and workflows across multiple facilities and remote employees. Responsible for enterprise endpoint support, manufacturing support, and IT service configuration using technologies like Microsoft Active Directory and Group Policies.

Responsibilities

Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
Manufacturing Execution System (MES) Process development & support
Thorough troubleshooting, documentation, and resolution of support issues and processes
Escalation of trouble tickets to other support teams
Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment

Qualification

Supporting HMIsIT Desktop SupportExcellent customer service

Required

Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.
1+ years in an enterprise IT Support related role
Supporting HMIs, label printers, scanners, and other process support equipment
IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
Excellent customer service, attitude, and self-motivation
Desire to learn and grow along with the company

Company

Redwoodmaterials

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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