Ensure clients are informed throughout the service experience from initial contact to vehicle handover

Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear

Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience

Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided

Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations

Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction

Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs

Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction

Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed

Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step

Other duties as assigned

Service Advisor - Plainview, NY

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Lucidmotors

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