Mobile Service Technician, Hayward

Hayward, CAfull time

On Site

mid

H1B: no

Lucidmotors The Mobile Service Technician at Lucid Motors diagnoses, maintains, and repairs Lucid vehicles in the field, traveling to client locations. This role requires ASE certifications within 6-8 months of hire and involves customer service and parts department duties.

Responsibilities

Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
Work directly with clients to provide a high level of customer experience
Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
Accurately document client concerns for diagnosis and repair
Follow correct repair order documentation procedures, i.e. The Three C’s
Invoice and collect payment
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
Review appointment schedule to plan travel time and visit duration for mobile services
Provide support at Service Center based on demand
Ability to travel in assigned territory and other service locations

Qualification

Self-sufficientKnowledge of High Voltage systemsEPA 609 CertificationASE Certifications (A4At Lucid

Required

2-5 years of experience as an automotive service technician
Self-sufficient, highly organized and comfortable working independently and as part of a team
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
Customer facing experience exhibiting excellent written and verbal communication skills
Proficient in Microsoft Office as well as learn proprietary DMS software
EPA 609 Certification
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred

ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
Previous Mobile Service Technician experience
Previous experience with EV diagnosis and repair
Experience in luxury automobile repair environments
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.