Customer Strategy Director

Required

• Deep credibility in AI agents: you understand the technology, its current limitations, and the competitive landscape well enough to advise customers making real transformation decisions
• Contact center domain expertise, whether from operating inside one or selling into them at enterprise scale
• Exceptional executive presence and storytelling ability; you can hold a C-suite room, make complex AI strategy legible, and leave customers with conviction, not just information
• A visionary orientation; customers are anxious about AI and overwhelmed with options, you're the person who gives them clarity and a path forward
• Strong product and technical fluency; PM background is a strong signal, you need to engage credibly on integration tradeoffs, deployment architecture, and model behavior without necessarily being an engineer
• Proven experience leading large, complex enterprise engagements with multiple stakeholders and long sales cycles
• Comfort with an IC role and a high-travel cadence; this is not a team management position, the leverage comes from depth of customer engagement