Senior Solutions Architect

Required

• Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
• Good understanding of integration options, APIs, iPaaS, UI Integrations
• Highly experienced with AWS, GCP, Salesforce
• Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.
• Has extensive experience in large scale enterprise software implementations and solutions architecture
• Deep understanding of how enterprises leverage Generative AI solutions.
• Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
• Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
• Experience managing and advising on large-scale programs with multiple stakeholders and dependencies.
• Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.
• Product & Engineering Partnership:
• Gather and synthesize customer feedback to inform product and engineering priorities.