Moloco Growth Manager owns customer relationships and optimizes product performance to drive revenue growth. This role works cross-functionally to ensure clients maximize value from Moloco’s AI-powered solutions.
Responsibilities
Customer Relationship Management
Own day-to-day customer relationships, acting as a trusted partner and delivering exceptional client service.
Lead multiple partnerships, client meetings, and business reviews.
Communicate effectively across multiple mediums (oral and written), both internally and externally, ensuring progress against goals is transparent and well-documented.
Prioritize client needs and ensure timely, thoughtful service with high attention to detail.
Product Knowledge and Optimization
Become an expert in Moloco’s products and industry to provide insightful education and recommendations to clients.
Oversee the setup and monitoring of client campaigns, proactively identifying opportunities for expansion, experimentation and optimization.
Utilize data tools (e.g., SFDC, Moloco Cloud Platform, Looker) to analyze performance, produce reports, and advise clients on next steps.
Effectively manage cross-functional work streams when needed to identify and fix technical problems.
Develop and execute strategies to drive upsell and cross-sell opportunities, balancing short-term gains with long-term client success.
Use data-driven storytelling and problem-solving to influence stakeholders and drive revenue growth.
