Justworks Customer Support Specialist at Justworks focused on managing customer inquiries related to benefits and wellness perks. This role involves ownership of benefits issues and becoming a subject matter expert in benefits tools.
Responsibilities
Take ownership of customer benefits issues from start to finish, including Medical, Dental, Vision, Retirement, Life Insurance, Disability Insurance, HSA and FSA, Commuter benefits, and other wellness perks
Build mental muscle and become a benefits subject matter expert in the benefits tools within Justworks
Answer inquiries on phone, tickets, and chat to help customers optimize Justworks to administer group health and welfare plans and other benefits and perks
Qualification
Excellent at time managementExperience with ZendeskSpanish language capability
Required
You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers. You treat others with care and empathy, and assume the best intentions in others. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You love to solve problems and figure out how and why things work. You are an analytical, motivated self-starter who thrives in a fast-paced start-up environment. You have the willingness to lean into a challenge and affect change.
Must be available to work in Monday-Friday from 11am-8pm ET, with Tuesdays and Wednesdays as the team's onsite days at our office at 55 Water Street, in New York City (required)
4-6 years of work experience in a customer/client-facing role (required)
1 year of experience working with benefits concepts and practices (required)
A track record of operating in a time-sensitive or deadline-driven environment
Curiosity and an aptitude for learning new things and understanding how and why things work
Strong verbal and written communication skills, with the ability to break down complex concepts into simple terms
Excellent at time management, organization, and prioritizing tasks
Experience with Zendesk, JIRA, Talkdesk or related tools
Spanish language capability, or other second language at business conversation level, a plus
This role would be required to work Monday-Friday from 11am-8pm ET, with Tuesdays and Wednesdays as the team's onsite days at our office at 55 Water Street, in New York City.
