Service Engineer, Energy Storage

San Francisco, CAfull time

On Site

senior

$150k–$207k

H1B: no

Redwoodmaterials Service Engineer, Energy Storage at Redwood Materials is responsible for resolving complex technical issues across deployed Battery Energy Storage Systems. This role supports O&M with deep diagnostics, failure analysis, and engineering-driven corrective actions.

Responsibilities

Act as the primary technical escalation point for the O&M organization for issues beyond standard operating procedures
Define clear handoff criteria, escalation thresholds, and response expectations between O&M and Service Engineering
Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support
Own investigation and resolution of complex electrical, controls, software, thermal, and system-integration issues
Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams
Drive improvements in system serviceability, reliability, and maintainability through design and process changes
Own advanced service documentation including troubleshooting guides, decision trees, and service bulletins
Develop technical training materials and support O&M team upskilling on new systems, upgrades, and known issues
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
7+ years of experience supporting complex electromechanical or power electronics systems (BESS, renewable energy, industrial systems)

Qualification

Ability to maintain regularEnvironmentEssential physical requirementsOccasional work weekendsTravel requirementsPhysical RequirementsWorking ConditionsCalifornia Pay Range$150The position is full-time

Required

Deep understanding of BESS system architecture, including batteries, PCS/inverters, EMS, thermal management, and protection systems
Proven experience operating in a tiered support model (O&M → Service Engineering → Product Engineering)
A Passion for sustainability and making the world a better place!
Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
Environment, such as office or outdoors
Ability to work in challenging working conditions which may include exposure to noise, dust, chemicals, and temperature extremes, while protected by PPE, for extended periods of time
Essential physical requirements, such as climbing, standing, stooping, or typing
Occasional work weekends, nights, or be on-call as a regular part of the job
Travel requirements, up to 40%

Preferred

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
7+ years of experience supporting complex electromechanical or power electronics systems (BESS, renewable energy, industrial systems)
Physical Requirements:
Working Conditions:
In accordance with California pay transparency laws, the salary range for this position is listed below. Actual compensation may vary based on a variety of factors, including experience, education, and skills.
California Pay Range:
$150,000—$207,000 USD
The position is full-time. Compensation will be commensurate with experience.

Company

Redwoodmaterials

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Source: greenhouse

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