Professional Services Engineer at Bigid · LumiJobs
mid
$105k–$135k
H1B: no
Bigid Professional Services Engineer responsible for setup, integration, and deployment of BigID's discovery tools. Troubleshoot deployment issues and collaborate with Engineering and Product teams.
Responsibilities
BigID's Services team is central to how our customers succeed — we own the setup, integration, and deployment of BigID's discovery tools for customers and implementation partners. As a Services Delivery Engineer, you'll be the technical backbone of that experience: translating customer requirements into working solutions, troubleshooting deployment issues at their root cause, and partnering with Engineering and Product to make every future rollout smoother than the last.
BigID is growing quickly, and we are expanding our Services team and seeking a Professional Services Engineer in the EST time zone. The services team plays an important role in the successful setup, integration, and deployment of BigID's discovery tools for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.
Partner directly with client stakeholders to understand technical requirements and align them to business objectives
Plan and lead implementation engagements — deploying solution components and configuring the product to meet each client's specific environment
Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions
Deliver technical training tailored to the audience, from hands-on admins to executive stakeholders
Identify root causes of deployment issues and drive them to resolution
Work closely with Engineering and Product Management to document field issues, enhancement requests, and opportunities to improve the implementation process
What you’ll bring:
3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments
Solid troubleshooting and operational knowledge across some combination of: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development
Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment
Qualification
Familiarity with Hadoop (Hive/Spark)Familiarity with Data GovernancePrior SaaS implementation experience
Preferred
Familiarity with Hadoop (Hive/Spark)
Familiarity with Data Governance, Data Privacy, and/or Data Security Posture Management tools.
Prior SaaS implementation experience
We look for people who embody our values - Care, Do, Try & Shine.
Care - We care about our customers and each other
Do - We do what it takes to make a positive impact
Try - We try our best and we don’t give up
Shine - We shine and make it our mission to always stand out
