Manage the adoption journey for a portfolio of large, strategic customers

Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery

Document proactive engagement strategies as part of high quality, bespoke enablement plans

Share best practices, use cases, and product expertise to help teams unlock the full value of Figma

Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders

Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation

Deliver live and scalable training sessions customized to customer maturity and needs

Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

We'd love to hear from you if you have:

4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS

Excellent communication skills, with the ability to connect with a wide range of customer personas

Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption

Customer Enablement Manager (Berlin, Germany)

Responsibilities

Qualification

Required

Company

Figma

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