Lead Client Analyst

United Statesfull timeRemote

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senior

$115k–$130k

H1B: yes

Cohere Health Lead Client Analyst responsible for consulting PaaS clients on decision automation programs and translating client requirements into technical blueprints. Drives continuous improvement and ensures client KPIs are met.

Responsibilities

Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value
Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients
Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs
Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients
Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance
Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle
Identify opportunities to scale and improve consultation workflows

Qualification

Understanding of healthcare systemsExperience interfacing with internalPassionate about improving the UBachelor’s degree🩺 Medical🏝️ Flex time off + company holidays

Required

8+ years experience working in a client facing role; Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations
Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
Advanced Proficiency in Excel and PowerPoint; Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI; Proficiency with using SQL to extract insights from complex healthcare data sets
Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
Bachelor’s degree
💻 Fully remote opportunity with about 5% travel
🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
📈 401K retirement plan with company match; flexible spending and health savings account
🏝️ Flex time off + company holidays